Welcome to the DailyFound.shop FAQ page. We have compiled a list of the most common questions our customers ask to help you shop with confidence. If you cannot find the answer you are looking for, please feel free to contact our customer support team.
Order & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support Apple Pay and Google Pay for a faster checkout experience. All payments are securely processed through Stripe.
Is my payment information secure?
Yes, absolutely. We use industry-standard 256-bit SSL encryption to protect your data. DailyFound never stores your credit card details; they are transmitted directly and securely to our payment processor.
In which currency will I be charged?
All prices on our store are displayed and charged in Pounds Sterling (GBP £). The price you see at checkout is the final price you pay.
Can I cancel or change my order?
You can cancel or modify your order at any time before it has been dispatched. Once the order is handed to our courier, we are unable to make changes. If you need to cancel a dispatched order, please follow our return process once the item arrives.
Shipping & Delivery
How much does shipping cost?
We offer Free Standard UK Delivery on every single order, with no minimum spend required. There are no hidden handling fees or surcharges at checkout.
How long will it take to receive my order?
•Processing Time: 1–2 business days (Monday–Friday).
•Transit Time: 2–5 business days.
•Total Estimated Delivery: 3–7 business days from the time you place your order.
Where do you deliver?
We ship exclusively within the United Kingdom, including Mainland England, Wales, Scotland (including the Highlands), and Northern Ireland. We do not currently ship to the Channel Islands, the Isle of Man, or international destinations.
Will I receive a tracking number?
Yes. As soon as your order leaves our fulfilment site, we will email you a tracking number and a link to the courier's live tracking page so you can monitor your delivery.
Returns & Refunds
What is your return policy?
We offer a 14-day return window. You have 14 calendar days from the date of delivery to request a return. Items must be unused, unassembled, and in their original packaging to be eligible.
How do I start a return?
Simply email us at support@dailyfound.shop with your order number and the reason for the return. We will provide you with a return authorisation and instructions on where to send the item.
Who pays for return shipping?
•Faulty or Damaged Items: We cover the cost of return shipping or collection.
•Change of Mind: The customer is responsible for the return shipping costs. For large items like gas grills, we can help arrange a courier collection at your expense.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5–10 business days. The funds will be returned to your original payment method.
Product Information (Gas Grills)
Do the grills come assembled?
Most of our gas grills are supplied flat-packed for self-assembly to ensure they arrive safely. Each unit comes with a detailed instruction manual and all necessary fittings.
What kind of gas do I need?
Most of our grills are designed for Propane (LPG). Please check the specific product description for the required regulator type. Gas cylinders are not included and must be purchased locally.
Do the products come with a warranty?
Yes, all products sold on DailyFound.shop come with a manufacturer's warranty. The duration and terms vary by brand (e.g., Napoleon, Blaze, Broil King). Details can be found in the product documentation.
Contact Us
How can I reach customer support?
We are here to help! You can contact us via:
•Email: support@dailyfound.shop
•Phone: +448706004777
•Address: 5 Claremont Square, London N1 9LY, UK
•Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days.
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